Please attempt to contact the carrier directly with the tracking number as they will be better eqipped to assist you. If you continue to experience issues, please feel free to reach out to us here or by phone at 1-800-535-2610 during regular business hours.
Articles in this section
- Status is "Delivered" but I never received it.
- Duties and Taxes
- I am having trouble tracking my order, what should I do?
- How do I know if my order has been shipped? Will I get tracking?
- When will my order be shipped?
- Can I ship to P.O. boxes and rural areas in Canada and the US?
- I live in North America but am shopping for someone who lives overseas. What is the best way for me to shop?
- Processing and Shipping Times
- Which carriers are used to ship orders?
- Shipping Types