All orders that have been placed between November 15th - December 25th will have a return deadline of January 10th. Please ensure you visit returns.tentree.com (US orders) or returns.tentree.ca (CA orders) to complete your return/exchange.
We do except "gift returns/exchanges".
If returning a gift, please ensure to click the "Returning a gift?" link found below the blue "start a return" button to start your return.
You'll need the original order number, zip code, and full name associated with the item you received. If you do not have this information, please contact the gift giver, or alternatively, contact firstname.lastname@example.org and we can assist you in locating the original purchase info.
You will be provided with a shipping label to return the item. Once the return is delivered to our warehouse, you will receive a gift code automatically for use on our website towards something new. Please note that a $5 fee for the return shipping label will be deducted from the gift code value. (please note that all original and return shipping fees are non-refundable). Please note that if you're in Canada, the return label fee is $10.