At this time, all of our products can be returned/exchanged, with the exception of Mystery Bags (all Mystery Bags are final sale and are not eligible for return or exchange). We also cannot accept returns for items in which the tree codes has been registered. Please advise us of any return or exchange request prior to registering your tree code(s).
If you purchased a product in a store the carries tentree, you will have to follow that stores return/exchange policy. We will not accept returns online if you originally purchased it from a retailer and retailers cannot accept return or exchanges for items purchased online.
Please review our return policy for more information.