At this time, most of our products can be sent back for return or exchange, with the exception of Mystery Bags and any items/styles marked as "final sale". Any "final sale" items will be noted as such on the product page and these items are not eligible for return or exchange. We also cannot accept returns for items in which the tree codes has been registered. Please advise us of any return or exchange request prior to registering your tree code(s).
If you purchased a product in a store the carries tentree, you will have to follow that stores return/exchange policy. We are unable to accept returns online if you originally purchased it from a retailer and retailers cannot accept return or exchanges for items purchased online.
Please review our return policy for more information.