What happens to the trees after you plant them?

What happens to the trees if I return my shirt?

Can I pick where my trees are planted?

How do you pick where the trees will be planted?

How do I know the trees are actually being planted? Can you provide proof?

When are my trees planted? How soon after the purchase?

What types of trees do you plant? Do you plant only indigenous species?

How long does it take for my trees to grow?

How do I know the trees won’t be cut down?

Is there a dollar value per tree?

How much does someone make planting trees in these areas?

Can you come plant at my school/neighbourhood?

Can we come plant with you?

Why don't you just plant trees and not sell clothing?

Why should I care about planting trees?

What can 10 trees do?

Can you send me some trees?

Are the products online the same as the products I would find in a store?

I cannot find a product in the online store, where can I get it?

Where are the products made?

Where can I find plus and petite sizing?

What does tentree do?

How did tentree start?

How can I start a career with tentree?

Who are the charities you work with? Are you a charity?

How do I redeem my Gift/Offer Code?

Are gift cards available for purchase?

Can I purchase a Gift Code using a Discount code?

Where can I find the 10% off discount code for signing up?

Do you offer free shipping?

International Duties and Taxes

What is your privacy policy?

How do I know my personal information is safe and secure?

Return Policy - US and Canada

Return Policy - Europe and UK

Are there any items that cannot be returned/refunded?

How do I start a return/exchange?

I purchased something from a retailer, can I return it online through tentree?

When will my purchase be refunded?

My item is damaged, what should I do?

When do holiday returns/exchanges begin?

How do I track my return package?

What are my payment options?

What is the status of my order?

Can I change my order?

Website Currency

Can I place an order over the phone?

What is an ambassador?

Can my code be used on top of other discount codes?

Do I need to meet certain quota to stay as an ambassador?

Do I qualify to make a percentage of sales?

Do I need to have an Instagram account to be an ambassador?

I applied to be an ambassador so why haven’t I heard back?

If I'm not approved at first, can or will my info be kept on file for future consideration?

How long can I be an ambassador for?

What if I’m already an ambassador for a competing brand?

What if I want to opt out of the ambassador program?

How do I redeem seeds?

How do I earn seeds?

What is the tentree loyalty program?

Contact our Customer Care Team