Are there any items that cannot be returned/refunded?

Updated 1 day ago by Shawn McIntyre

Mystery Bags, sale items, and any items marked as "final sale" are not eligible for returns or exchanges.  Any "final sale" items will be noted as such on the product page and these items are not eligible for return or exchange. 

Additionally Climate + offset packages are non-refundable.

Please note the following:

  1. We cannot accept returns for items with registered tree codes. Please also ensure the item remains unwashed and unworn with the original tags attached to be eligible for a return or exchange.  
  2. All returns/exchanges must be initiated within 30 days of the original order date.
If you purchased a product in a retail store the carries tentree, you will have to follow that store's return/exchange policy. We are unable to accept returns online if you originally purchased it from a retailer and retailers cannot accept return or exchanges for items purchased online.

Please review our return policy for more information.


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