Are there any items that cannot be returned/refunded?

Updated 5 months ago by Shawn McIntyre

Mystery Bags, sale items, and any items marked as "final sale" are not eligible for returns or exchanges.  Any "final sale" items will be noted as such on the product page, and these items do not qualify for returns or exchanges. 

Please note the following:

  1. We cannot accept returns for items with registered Tree Codes.
  2. Items must remain unwashed and unworn with the original tags attached to be eligible for a return or exchange.
  3. Climate+ purchases are non-refundable.
  4. All returns/exchanges must be initiated within 30 days of the original order date for US and Canadian customers, and within 14 days for EU and UK customers.
If you purchased a product in a retail store the carries tentree, you will have to follow that store's return/exchange policy. We are unable to accept returns online if you originally purchased it from a retailer and retailers cannot accept return or exchanges for items purchased online.

Please review our return policy for more information.

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