I am having trouble placing my order on the website. What should I do?

Updated 3 months ago by Shawn McIntyre

Trouble adding item(s) to cart:

If you’re having trouble adding an item to your cart, please be sure to select both the colour and the size of the item, even if only one colour or size is available for selection. If you cannot see any colour or size selection options, it may be a software glitch. We recommend switching browsers and/or devices.

Trouble checking out:

If nothing happens when you click the "place my order" button at the checkout page, this is usually an indication that something in the required information has been missed or entered incorrectly (such as postal/zip code, province/state selection, phone number, payment information etc.). Double-check all the entered shipping and billing information for completeness and accuracy and try placing your order again.

If you continue to experience issues, you may want to try accessing our website from a different browser and/or device.

If your problem is still unresolved, our team will help you place your order over the phone. Find our contact info here.


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