The Trees
Tree Code
My tree code is not working, what should I do?
If I don’t register my code, will the trees still be planted?
What if I bought tentree in the past? (before the tree program)
What happens to the trees after you plant them?
What happens to the trees if I return my shirt?
Can I pick where my trees are planted?
How do you pick where the trees will be planted?
How do I know the trees are actually being planted? Can you provide proof?
When are my trees planted? How soon after the purchase?
What types of trees are planted? Do you plant only indigenous species?
How long does it take for my trees to grow?
How do I know the trees won’t be cut down?
Is there a dollar value per tree?
How much does someone make planting trees in these areas?
Can you send me some trees?
Can we come plant with you?
Why don't you just plant trees and not sell clothing?
Why should I care about planting trees?
The Product
Are the products online the same as the products I would find in a store?
I cannot find a product in the online store, where can I get it?
Where are the products made?
What does OSA mean?
The Company
What does tentree do?
How did tentree start?
How can I start a career with tentree?
Who are the charities you work with? Are you a charity?
Gift Codes and Offer Codes
How do I redeem my Gift/Offer Code?
Are gift cards available for purchase?
Can I purchase a Gift Code using a Discount code?
Shipping and Tracking
Shipping Locations
I live in North America but am shopping for someone who lives overseas. What is the best way for me to shop?
Do you ship to A.P.O boxes or addresses?
Do you ship to P.O. boxes and rural areas?
Which countries do you ship to?
Tracking
I am having trouble tracking my order, what should I do?
How do I know if my order has been shipped? Will I get tracking?
Status is "Delivered" but I never received it.
My tracking says my order is being returned back to you, what do I do?
Shipping Policies
Which carriers are used to ship orders?
Do you offer free shipping?
What shipping types do your offer?
International Duties and Taxes
How long will it take my order to arrive?
How much does shipping cost?
Privacy and Security
Returns and Exchange
Are there any items that cannot be returned/refunded?
How do I make a return/exchange? I'm a US or Canadian customer.
How do I make a return/exchange? I'm a UK or EU customer.
When will my purchase be refunded?
My item is damaged, what should I do?
When do holiday returns/exchanges begin?
Order and Payment
Order Problems
Why does my card keep getting declined?
Where can I get assistance if I am having difficulty ordering online?
I cannot add an item to my cart, what should I do?
The place my order button is not working, what should I do?
I cannot select a colour/size option, what should I do?
My order is being returned back to you, what do I do?
What are my payment options?
What is the status of my order?
Can I change my order?
Will my credit card be charged immediately?
Website Currency
Ambassador Program
What is an ambassador?
Can my code be used on top of other discount codes?
Do I need to meet certain quota to stay as an ambassador?
Do I qualify to make a percentage of sales?
Do I need to have an Instagram account to be an ambassador?
I applied to be an ambassador so why haven’t I heard back?
If I'm not approved at first, can or will my info be kept on file for future consideration?
How long can I be an ambassador for?
What if I’m already an ambassador for a competitor brand?
What if I want to opt out of the ambassador program?
Sizing
Loyalty Program
Contact us
All Categories > Ambassador Program > I applied to be an ambassador so why haven’t I heard back?
We will only be contacting ambassadors that have been approved for the program. Due to the high volume of applications it could take up to 2 weeks to hear back from us if approved, so please bare with us! Make sure you check your spam/junk folders as our response may have been filtered there in error.
