Gift/Holiday Returns & Exchanges

Updated 1 month ago by Shawn McIntyre

All orders that have been placed between November 15th - December 25th will have a return deadline of January 10th. 

Please ensure you visit the correct returns website to complete your return or exchange. 

We do accept "gift returns/exchanges". If returning a gift, please ensure to click the "Returning a gift?" link found below the blue "start a return" button to start your return. 

You'll need the following associated with the item you received:

  • Original order number
  • Zip code
  • Full name

If you do not have this information, please contact the gift giver, or alternatively, contact and we can assist you in locating the original purchase info. 

You will be provided with a shipping label to return the item. Once the return is delivered to our warehouse, you will receive a gift code automatically for use on our website towards something new. 

Please note that a small fee for the return shipping label will be deducted from the gift code value ($5 in the US and $10 in Canada). 
Please also note that all original and return shipping fees are non-refundable.

There is more information about returns/exchanges at the following link.


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