What is your ETA shipping and delivery time??
For Canadian and US orders - orders are typically shipped within 1-3 business days and are delivered within 5-8 business days (ground shipping). However, due to the busy holiday season and due to Covid-19 restrictions, we are experiencing shipping delays in the US and carriers are experiencing delivery delays. Canadian orders are shipping within the 1-3 business day timeframe (updated December 14, 2020)
Do you offer express shipping?
Yes we do, you can select this option at checkout.
All US orders will be going FedEX express as of Sunday, December 13th. Though this will not guarantee delivery by Christmas, there's a good chance you'll get the order by then!
International orders - international orders are shipped within 1-3 business days and may take up to 15 days to be delivered.
You wil receive a shipping confirmation email with a tracking number once your order ships. If your tracking infromation is not loading, please wait at least 48-72 hours and then refresh the page. Sometimes tracking updates take a couple of days to come through.
If your tracking information is giving you an error, it's possible you received a tracking link to the wrong carrier. For example, your order shipped with FedEX but you got a tracking link to Canada Post. Please try your tracking number with either: Canada Post, FedEX or Purolator and see if it works. If it doesn't, please reach out to us at email@example.com and we will look into it further for you!
Need a gift fast?
Visit a retailer near you! Please visit the store locator on our website to find which retailers near you carry tentree product.
You can also purchase an e-gift card on our website!