When will my purchase be refunded?
Refunds are issued when your return has arrived and been inspected at the warehouse.
If you would like to know when your return will be delivered at the warehouse, please search the tracking number located underneath the bar code of your return label in the appropriate postal carrier site.
- If you are in Canada, please search your tracking number in the Canada Post website.
- If you are in the US, please search your tracking number in the USPS website.
- If you are returning an item from outside Canada or the US, please let us know when you have dropped off your items at the post office, and please provide us with the return tracking number so you can be refunded as soon as possible.
You will be notified via e-mail when the refund has been processed.