The place my order button is not working, what should I do?

Updated 2 years ago by Shawn McIntyre

If nothing happens when you click the "place my order" button at the checkout page, it is usually an indication that something in the required information has been missed or entered incorrectly (such as postal/zip code, province/state selection, phone number, payment information etc.).

Double check all the entered shipping and billing information for completeness and accuracy and try placing your order again. Be sure that there are no unintentional spaces in your information (before, in the middle, or at the end) as this can sometimes cause problems as well.

If you continue to experience issues, you may want to try:

  1. Accessing our website from a different browser type or device (such as on a desktop using Internet Explorer or Safari).
  2. Clearing all your browser history (including all cache and cookies) and returning to our site to try again.

If you continue to experience problems, please email us at, use the live chat function, or call 1-800-535-2610 between the hours of 8:00 a.m. to 5:00 p.m. Central Time Monday to Friday. (Please note that we are closed on weekends and Statutory holidays).


How Did We Do?