Contact our Customer Care Team
Hey planter, need a hand? Our tentree customer care teams are here to assist you with anything and everything. Be sure to check out our Help Centre topics for quick answers to all our most frequently asked questions.
We do our best to respond to emails within 24 hours. However, during high volume periods (holidays, sales, promotions) we might take a little longer.
If you’re ordering on tentree.com or tentree.ca to North America, our customer care team can assist you via live chat, email, or phone during business hours.
North America customer care contacts:
301 2219 Rimland Drive
Our customer care team is available Monday through Friday from 8:00 AM to 7:00 PM PST and Saturdays and Sundays from 9:00 a.m. to 5:00 p.m. (excluding Canadian holidays)
HOLIDAY BUSINESS HOURS, STARTING NOVEMBER 15
Monday - Friday
Saturday & Sunday
8:00 AM to 7:00 PM PST
9:00 a.m. to 5:00 p.m.
If you’re ordering on tentree.co.uk, tentree.fr, or tentree.de to the EU or UK, our customer care team can assist you via email or phone during business hours.
EU/UK customer care contacts:
tentree.co.uk - email@example.com
tentree.fr - firstname.lastname@example.org
tentree.de - email@example.com
Our customer care team is available Monday through Friday from 9:00 AM to 5:30 PM GMT (excluding Bank Holidays). to assist you during working hours.