Contact our Customer Care Team

Updated 3 weeks ago by Rebbeca

Our tentree teams are happy to assist you during working hours.

Currently our support team are experiencing a very high volume of inquiries. We are doing our best to get back to all customers as quickly as we can. Currently, it may take up to 5-10 business days to hear back from us. Thank you for your patience and support!

Our Canadian & US customer care team is able to assist customer who are ordering on tentree.com and tentree.ca you through live chat, email, or via phone. Our typical response time is 1-3 business days, however it can take us a bit longer during times of high volume ( ex: holidays, mystery bag launches, sales and promotions).

Contact methods for our Canadian customer care team:

Email

support@tentree.com

Telephone

1-800-535-2610

Mail Correspondence

301 2219 Rimland Drive

Bellingham, Washington

USA, 98226

We are open Monday through Friday from 7:30 AM to 5:00 PM PST (please note that our facilities are closed on weekends and all statutory Canadian holidays).

Our UK customer care team is able to assist customers who are ordering on tentree.co.uk, tentree.fr and tentree.de you through email or via phone. Our typical response time is 1-3 business day, however it can take us a bit longer during times of high volume (holidays, sales and promotions).

Contact methods for our UK customer care team:

Email

tentree.co.uk - info@tentree.co.uk

tentree.fr - info@tentree.fr

tentree.de - info@tentree.de

Telephone

01572 772422

We are open Monday through Friday from 9:00 AM – 5:30 PM GMT excluding Bank Holidays.


How Did We Do?