Contact our Customer Care Team
Hey planter, need a hand? Our tentree customer care teams are here to assist you with anything and everything. Be sure to check out our Help Centre topics for quick answers to all our most frequently asked questions.
Our average response time is 1-3 business days.
If you’re ordering on tentree.com or tentree.ca to North America, our customer care team can assist you via live chat, email, or phone during business hours.
North America customer care contacts:
(bubble on bottom of website)
301 2219 Rimland Drive
Our customer care team is available Monday through Friday from 9:00 AM to 5:00 PM PST (excluding Canadian holidays).
If you’re ordering on tentree.co.uk, tentree.fr, or tentree.de to the EU or UK, our customer care team can assist you via email or phone during business hours.
EU/UK customer care contacts:
tentree.co.uk - firstname.lastname@example.org
tentree.fr - email@example.com
tentree.de - firstname.lastname@example.org
Our customer care team is available Monday through Friday from 9:00 AM to 5:30 PM GMT (excluding Bank Holidays). to assist you during working hours.