Contact our Customer Care Team

Updated 1 week ago by Rebbeca

Hey planter, need a hand? Our tentree customer care teams are here to assist you with anything and everything. Be sure to check out our Help Centre topics for quick answers to all our most frequently asked questions.

We do our best to respond to emails within 24 hours. However, during high volume periods (holidays, sales, promotions) we might take a little longer. 

If you’re ordering on tentree.com or tentree.ca to North America, our customer care team can assist you via live chat, email, or phone during business hours. 

North America customer care contacts:

Email

support@tentree.com

Telephone

1-800-535-2610

Mail Correspondence

301 2219 Rimland Drive

Bellingham, Washington

USA, 98226

Our customer care team is available Monday through Friday from 8:00 AM to 7:00 PM PST and Saturdays and Sundays from 9:00 a.m. to 5:00 p.m. (excluding Canadian holidays)

HOLIDAY BUSINESS HOURS, STARTING NOVEMBER 15

Monday - Friday

Saturday & Sunday

8:00 AM to 7:00 PM PST

9:00 a.m. to 5:00 p.m.

If you’re ordering on tentree.co.uk, tentree.fr, or tentree.de to the EU or UK, our customer care team can assist you via email or phone during business hours. 

EU/UK customer care contacts:

Email

tentree.co.uk - info@tentree.co.uk

tentree.fr - info@tentree.fr

tentree.de - info@tentree.de

Telephone

01572 772422

Our customer care team is available Monday through Friday from 9:00 AM to 5:30 PM GMT (excluding Bank Holidays). to assist you during working hours.


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