My item is damaged, what should I do?

Updated 3 months ago by Shawn McIntyre

We do our best to quality check all of our items before they ship but sometimes things can get missed. We sincerely apologize if this has happened and are happy to help! We document all possible cases of manufacturer defects. For this reason, please send an email to our customer care team to support@tentree.com and include the following photos and information:

  • A photo of the item for identification
  • A photo of the interior tag for sizing (typically found in the neck of a shirt or the waist of a pair of pants)
  • A photo of the damage
  • Please tell us the order number or the name/email on the order

Once we have these, we will be happy to assist you further!

Please note that any store bought items should be taken back to their original place of purchase whenever possible for refund or exchange, following the store's return policy.
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