How long will it take my order to arrive?
I'm ordering on tentree.ca or tentree.com:
Orders are shipped out from our distribution center within 1-3 business days of placing your order. Please refer to the time frames below to see how long your order will take to arrive once shipped out from our distribution center:
Canada - Standard Ground (5-8 Business Days), Express (1-4 Business Days) [Express shipping in Canada in some cases has been taking additional time depending on delays with carriers due to the COVID-19 pandemic]
US - Standard Ground (5-8 Business Days)
Elsewhere - Standard (10-21 Business Days)
I'm ordering on tentree.co.uk, tentree.fr, or tentree.de:
Orders placed before 1:00 pm GMT will leave us the same day whatever the shipping type. This is imperative for all orders with Next Day Delivery. Orders will not be processed over the weekend until the next working day.
UK - Standard (2-3 Working Days), Next Day (1 Working Day)
EU - Standard (3-4 Working Days), Express* (1 Working Day)
*Express Delivery is only applicable for orders placed before 1pm GMT and must be followed by a working day.
Our offices and distribution centers will be closed on weekends and for all statutory holidays, which may affect the processing time of your order. Weather conditions, peak shopping seasons, and statutory holidays may also cause delays in the shipping and/or delivery of your order. If you have any questions about the delivery of your order, please refer to your tracking information or contact us.