Processing and Shipping Times

Updated 1 month ago by Shawn McIntyre

Orders are shipped out within 1-3 business days of placing your order. Domestic orders (those shipping within Canada and the US) will typically take 5-8 business days to arrive once shipped, and international orders may take 2-7 business days to be delivered once shipped.

Our offices and distribution centers will be closed on weekends and for all statutory holidays, which may affect the processing time of your order. Weather conditions, peak shopping seasons, and statutory holidays may also cause delays in the shipping and/or delivery of your order. If you have any questions about the delivery of your order, please refer to your tracking information or contact us via e-mail at support@tentree.comPlease note that we are experiencing shipping delays with US and international orders. (August 2019 - October 2019) Our warehouse in California is working to ship your orders as quickly as possible! If you have questions/concerns about the delays, please email us at support@tentree.com Thank you for your patience.

NOTE: If your order is being shipped to an address outside of Canada or the US, there may be associated taxes and/or duties due upon delivery. Customer is responsible to pay all applicable duties and taxes that may be required upon delivery.


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