When do holiday returns/exchanges begin?
The start date of holiday returns/exchanges is November 1st. As long as you place your order on or after this date, you will be eligible to return/exchange it until January 15th. Our regular return/exchange policy is 30 days from the order date.
Unfortunately we don't offer exchanges for a different style at this time. Please process a return. You will receive an instant gift code that you can use on anything still available on our site. If you do not use your gift code, you will be refunded once your return is delivered.
All discount or gift codes need to be applied at the checkout on the day the offer is valid, cannot be combined with any other offers/discounts/promotions, and cannot be applied retroactively.
Please note that all returns are subject to inspection upon arrival at the warehouse. Please be sure to inform us of any changes in what will be sent back, as any discrepancies discovered between what was discussed and what arrived will be issued as chargebacks/credits (as applicable).
Items must remain unworn/unwashed with the hang tags still attached to be eligible for returns and exchanges. If you have questions, please email us at support@tentree.com
