The Trees
Tree Registry
My tree code is not working, what should I do?
If I don’t register my code, will the trees still be planted?
What happens to the trees after you plant them?
What happens to the trees if I return my shirt?
Can I pick where my trees are planted?
How do you pick where the trees will be planted?
How do I know the trees are actually being planted? Can you provide proof?
When are my trees planted? How soon after the purchase?
What types of trees do you plant? Do you plant only indigenous species?
How long does it take for my trees to grow?
How do I know the trees won’t be cut down?
Is there a dollar value per tree?
How much does someone make planting trees in these areas?
Can you come plant at my school/neighbourhood?
Can we come plant with you?
Why don't you just plant trees and not sell clothing?
Why should I care about planting trees?
What can 10 trees do?
Can you send me some trees?
The Product
Are the products online the same as the products I would find in a store?
I cannot find a product in the online store, where can I get it?
Where are the products made?
Where can I find plus and petite sizing?
The Company
What does tentree do?
How did tentree start?
How can I start a career with tentree?
Who are the charities you work with? Are you a charity?
Gift Codes and Offer Codes
How do I redeem my Gift/Offer Code?
Are gift cards available for purchase?
Can I purchase a Gift Code using a Discount code?
Shipping and Tracking
Shipping Locations
I live in North America but am shopping for someone who lives overseas. What is the best way for me to shop?
Do you ship to APO/FPO boxes or addresses?
Do you ship to P.O. boxes and rural areas?
Which countries do you ship to?
Tracking
I am having trouble tracking my order, what should I do?
How do I know if my order has been shipped? Will I get tracking?
My tracking status is "Delivered" but I never received it, what do I do?
My tracking says my order is being returned back to you, what do I do?
Shipping Policies
EU & UK Shipping Policy - tentree.co.uk, tentree.fr, tentree.de
US Shipping Policy - tentree.com
Canadian Shipping Policy - tentree.ca
Do you offer free shipping?
International Duties and Taxes
Privacy and Security
Returns and Exchange
Return Policy - US and Canada
Return Policy - Europe and UK
Are there any items that cannot be returned/refunded?
How do I start a return/exchange?
I purchased something from a retailer, can I return it online through tentree?
When will my purchase be refunded?
My item is damaged, what should I do?
When do holiday returns/exchanges begin?
How do I track my return package?
Order and Payment
Order Problems
Why does my card keep getting declined?
I am having trouble placing my order on the website. What should I do?
The place my order button is not working, what should I do?
I cannot select a colour/size option, what should I do?
My order is being returned back to you, what do I do?
What are my payment options?
What is the status of my order?
Can I change my order?
Website Currency
Can I place an order over the phone?
Ambassador Program
What is an ambassador?
Can my code be used on top of other discount codes?
Do I need to meet certain quota to stay as an ambassador?
Do I qualify to make a percentage of sales?
Do I need to have an Instagram account to be an ambassador?
I applied to be an ambassador so why haven’t I heard back?
If I'm not approved at first, can or will my info be kept on file for future consideration?
How long can I be an ambassador for?
What if I’m already an ambassador for a competing brand?
What if I want to opt out of the ambassador program?
Loyalty Program
Contact Our Customer Care Team
All Categories > Returns and Exchange > When do holiday returns/exchanges begin?
Our holiday return/exchange policy begins November 1st. If you place your order on or after this date, your purchase is eligible for return/exchange until January 15th.
Our regular return/exchange policy is 30 days from the order date for US/Canadian customers and 14 days for UK/EU customers.
See our US/Canada return policy here
See our UK/EU return policy here
