How do I track my return package?

Updated 3 months ago by Grace Nychka

If you would like to know when your return will be delivered at the warehouse, please search the tracking number located underneath your return label’s barcode in the appropriate postal carrier site.

  • If you are in Canada, please search your tracking number on the Canada Post website
  • If you are in the US, please search your tracking number on the USPS website.
  • If you are in the EU/UK, please search your tracking number on the DHL website, or whichever carrier you returned your package with. 
  • If you are returning an item from outside Canada, the US, EU, or UK please let us know when you have dropped off your items at the post office, and please provide us with the return tracking number so you can be refunded as soon as possible.


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