My tracking says my order is being returned back to you, what do I do?

Updated 6 months ago by Rebbeca

Usually the shipping carrier will hold your parcel for up to 5 business days for pick-up. If you do not pick up your order within the 5 business days, your order will be returned back to our warehouse. If your order is being returned back to our warehouse, it will be automatically re-stocked and you will be refunded. We will not be able to re-ship your order, so please feel free to place a new order. If original shipping was paid, it will be non-refundable.

The same thing applies if your order is being returned due to an insufficient address. You will be refunded once it's returned, and you can place a new order using an updated address.

If you have questions, please reach out to support@tentree.com


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