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The Trees

Tree Code

My tree code is not working, what should I do?

If I don’t register my code, will the trees still be planted?

What if I bought tentree in the past? (before the tree program)

What happens to the trees after you plant them?

What happens to the trees if I return my shirt?

Can I pick where my trees are planted?

How do you pick where the trees will be planted?

How do I know the trees are actually being planted? Can you provide proof?

When are my trees planted? How soon after the purchase?

What types of trees are planted? Do you plant only indigenous species?

How long does it take for my trees to grow?

How do I know the trees won’t be cut down?

Is there a dollar value per tree?

How much does someone make planting trees in these areas?

Can you send me some trees?

Can we come plant with you?

Why don't you just plant trees and not sell clothing?

Why should I care about planting trees?

The Product

Are the products online the same as the products I would find in a store?

I cannot find a product in the online store, where can I get it?

Where are the products made?

What does OSA mean?

The Company

What does tentree do?

How did tentree start?

How can I start a career with tentree?

Who are the charities you work with? Are you a charity?

Gift Codes and Offer Codes

How do I redeem my Gift/Offer Code?

Are gift cards available for purchase?

Can I purchase a Gift Code using a Discount code?

Shipping and Tracking

Shipping Locations

Do you ship to A.P.O boxes or addresses?

Do you ship to P.O. boxes and rural areas in Canada and the US?

Which countries do you ship to?

Shipping Cost

Do you offer free shipping?

Shipping Types

Duties and Taxes

Shipping Time

Processing and Shipping Times

When will my order be shipped?

My order is being returned back to you, what do I do?

Tracking

I am having trouble tracking my order, what should I do?

How do I know if my order has been shipped? Will I get tracking?

Status is "Delivered" but I never received it.

My tracking says my order is being returned back to you, what do I do?

Which carriers are used to ship orders?

I live in North America but am shopping for someone who lives overseas. What is the best way for me to shop?

Privacy and Security

What is your privacy policy?

How do I know my personal information is safe and secure?

Returns and Exchange

Are there any items that cannot be returned/refunded?

How do I make a return/exchange?

When will my purchase be refunded?

My item is damaged, what should I do?

When do holiday returns/exchanges begin?

Order and Payment

Order Problems

Why does my card keep getting declined?

Where can I get assistance if I am having difficulty ordering online?

I cannot add an item to my cart, what should I do?

The place my order button is not working, what should I do?

I cannot select a colour/size option, what should I do?

My order is being returned back to you, what do I do?

What are my payment options?

What is the status of my order?

Can I change my order?

Will my credit card be charged immediately?

Website Currency

Ambassador Program

What is an ambassador?

Can my code be used on top of other discount codes?

Do I need to meet certain quota to stay as an ambassador?

Do I qualify to make a percentage of sales?

Do I need to have an Instagram account to be an ambassador?

I applied to be an ambassador so why haven’t I heard back?

If I'm not approved at first, can or will my info be kept on file for future consideration?

How long can I be an ambassador for?

What if I’m already an ambassador for a competitor brand?

What if I want to opt out of the ambassador program?

Sizing

Where can I find youth sizes?

Where can I find plus and petite sizing?

Loyalty Program

What is the tentree loyalty program?

How do I earn seeds?

How do I redeem seeds?

Contact us

Contact Us

All Categories ​>​ Returns and Exchange

Returns and Exchange

5 articles

​Are there any items that cannot be returned/refunded?

Mystery Bags, sale items, and any items marked as "final sale" are not eligible for returns or exchanges. Any " final sale " items will be noted as such on the product page and these items are not el…

Updated 11 months ago by Shawn McIntyre

​How do I make a return/exchange?

If you would like to make a return or an exchange, please visit our Return Center through the links below depending on your country. Before you do so, please read the conditions below.. Canada USA. O…

Updated 3 months ago by Shawn McIntyre

When will my purchase be refunded?

Refunds are issued when your return has arrived and been inspected at the warehouse. If you would like to know when your return will be delivered at the warehouse, please search the tracking number l…

Updated 11 months ago by Shawn McIntyre

My item is damaged, what should I do?

WHAT INFORMATION DO I NEED TO PROVIDE? We document all possible cases of manufacturer defects. For this reason, please send an email to our customer care team to support@tentree.com and include the f…

Updated 3 months ago by Shawn McIntyre

When do holiday returns/exchanges begin?

The start date of holiday returns/exchanges is November 1st. As long as you place your order on or after this date, you will be eligible to return/exchange it until January 15th. Our regular return/e…

Updated 5 months ago by Rebbeca

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