Returns and Exchange

6 articles

​Are there any items that cannot be returned/refunded?

Mystery Bags, sale items, and any items marked as "final sale" are not eligible for returns or exchanges. Any " final sale " items will be noted as such on the product page and these items are not el…

Updated 1 month ago by Shawn McIntyre

​How do I make a return/exchange? I'm a US or Canadian customer.

If you would like to make a return or an exchange, and are a US or Canadian customer please visit our Return Center through the links below depending on your country. Before you do so, please read th…

Updated 1 month ago by Shawn McIntyre

How do I make a return/exchange? I'm a UK or EU customer.

The following conditions apply to returns for orders placed on tentree.co.uk , tentree.fr , and tentree.de: Goods may be returned for refund or exchange within 14 days of receipt. . Returned items mu…

Updated 2 months ago by Grace Nychka

When will my purchase be refunded?

For US and Canadian customers , refunds are issued when your return has arrived and been inspected at the warehouse. Typically, this take 1-3 business days. Once a refund is issued it can take 1-3 bu…

Updated 3 months ago by Shawn McIntyre

My item is damaged, what should I do?

WHAT INFORMATION DO I NEED TO PROVIDE? We document all possible cases of manufacturer defects. For this reason, please send an email to our customer care team and include the following photos and inf…

Updated 3 months ago by Shawn McIntyre

When do holiday returns/exchanges begin?

The start date of holiday returns/exchanges is November 1st. As long as you place your order on or after this date, you will be eligible to return/exchange it until January 15th. Our regular return/e…

Updated 3 months ago by Rebbeca