Returns and Exchange

9 articles

​Return Policy - US and Canada

We will gladly accept the return of unworn items made within 30 days of the purchase date from tentree.com or tentree.ca. Any returns after this period will not be accepted, except for orders that qu…

Updated 3 weeks ago by Grace Nychka

​Return Policy - Europe and UK

We will gladly accept the return of unworn items made within 14 days of the purchase date from tentree.co.uk, tentree.fr or tentree.de. Any returns after this period will not be accepted. Items must…

Updated 2 months ago by Grace Nychka

​How do I start a return/exchange?

If you would like to make a return or an exchange and are a US or Canadian customer, please visit our Return Center through the links below for your country. Before you do so, please read our return…

Updated 3 weeks ago by Shawn McIntyre

Are there any items that cannot be returned/refunded?

Mystery Bags, sale items, and any items marked as "final sale" are not eligible for returns or exchanges. Any "final sale" items will be noted as such on the product page, and these items do not qual…

Updated 2 months ago by Shawn McIntyre

I purchased something from a retailer, can I return it online through tentree?

If you purchased a product in a retail store that carries tentree, the retailer’s return/exchange policy must be observed. We cannot accept returns online if you originally purchased it from a retail…

Updated 2 months ago by Grace Nychka

When will my purchase be refunded?

For US and Canadian customers : refunds are issued once your return has been received and inspected at the warehouse. Typically, this takes 1-3 business days and you will be notified via email when t…

Updated 2 months ago by Shawn McIntyre

My item is damaged, what should I do?

We’re so sorry to hear that! Please email our customer care team at support@tentree.com so they can help you out and document any defects. Please note that any item bought from a retailer other than…

Updated 2 months ago by Shawn McIntyre

When do holiday returns/exchanges begin?

Our holiday return/exchange policy begins November 1st. If you place your order on or after this date, your purchase is eligible for return/exchange until January 15th. Our regular return/exchange po…

Updated 2 months ago by Rebbeca

How do I track my return package?

If you would like to know when your return will be delivered at the warehouse, please search the tracking number located underneath your return label’s barcode in the appropriate postal carrier site.…

Updated 2 months ago by Grace Nychka