The Trees
Tree Code
My tree code is not working, what should I do?
If I don’t register my code, will the trees still be planted?
What if I bought tentree in the past? (before the tree program)
What happens to the trees after you plant them?
What happens to the trees if I return my shirt?
Can I pick where my trees are planted?
How do you pick where the trees will be planted?
How do I know the trees are actually being planted? Can you provide proof?
When are my trees planted? How soon after the purchase?
What types of trees are planted? Do you plant only indigenous species?
How long does it take for my trees to grow?
How do I know the trees won’t be cut down?
Is there a dollar value per tree?
How much does someone make planting trees in these areas?
Can you send me some trees?
Can we come plant with you?
Why don't you just plant trees and not sell clothing?
Why should I care about planting trees?
The Product
Are the products online the same as the products I would find in a store?
I cannot find a product in the online store, where can I get it?
Where are the products made?
What does OSA mean?
The Company
What does tentree do?
How did tentree start?
How can I start a career with tentree?
Who are the charities you work with? Are you a charity?
Gift Codes and Offer Codes
How do I redeem my Gift/Offer Code?
Are gift cards available for purchase?
Can I purchase a Gift Code using a Discount code?
Shipping and Tracking
Shipping Locations
I live in North America but am shopping for someone who lives overseas. What is the best way for me to shop?
Do you ship to A.P.O boxes or addresses?
Do you ship to P.O. boxes and rural areas?
Which countries do you ship to?
Tracking
I am having trouble tracking my order, what should I do?
How do I know if my order has been shipped? Will I get tracking?
Status is "Delivered" but I never received it.
My tracking says my order is being returned back to you, what do I do?
Shipping Policies
US Shipping Policy - tentree.com
Canadian Shipping Policy - tentree.ca
Which carriers are used to ship orders?
Do you offer free shipping?
What shipping types do your offer?
International Duties and Taxes
How long will it take my order to arrive?
How much does shipping cost?
Privacy and Security
What is your privacy policy?
How do I know my personal information is safe and secure?
Returns and Exchange
Are there any items that cannot be returned/refunded?
How do I make a return/exchange? I'm a US or Canadian customer.
How do I make a return/exchange? I'm a UK or EU customer.
When will my purchase be refunded?
My item is damaged, what should I do?
When do holiday returns/exchanges begin?
Order and Payment
Order Problems
Why does my card keep getting declined?
Where can I get assistance if I am having difficulty ordering online?
I cannot add an item to my cart, what should I do?
The place my order button is not working, what should I do?
I cannot select a colour/size option, what should I do?
My order is being returned back to you, what do I do?
What are my payment options?
What is the status of my order?
Can I change my order?
Website Currency
Ambassador Program
What is an ambassador?
Can my code be used on top of other discount codes?
Do I need to meet certain quota to stay as an ambassador?
Do I qualify to make a percentage of sales?
Do I need to have an Instagram account to be an ambassador?
I applied to be an ambassador so why haven’t I heard back?
If I'm not approved at first, can or will my info be kept on file for future consideration?
How long can I be an ambassador for?
What if I’m already an ambassador for a competitor brand?
What if I want to opt out of the ambassador program?
Sizing
Where can I find plus and petite sizing?
Loyalty Program
What is the tentree loyalty program?
How do I earn seeds?
How do I redeem seeds?
Contact Our Customer Care Team
Contact our Customer Care Team
All Categories > The Trees
18 articles
3 articles by 1 author
In addition to growing beautiful trees that sustain the environment, we are teaching local tree planters everything they need to know about reforestation. They learn what they should and shouldn't us…
Updated 2 years ago by Shawn McIntyre
As we reconcile the number of trees planted on a quarterly basis (for planning and verification purposes), we are able to address this issue - therefore trees will not be planted for a returned item.…
Currently, we do not have the capability to allow our supporters to choose where their trees are planted. This is because there are a number of factors that can change very quickly before the trees a…
We do not target specific projects or countries. Instead, people in developing communities come to tentree and our partners for help. As a project succeeds, it isn’t long before other communities in…
We can assure you we plant ten trees for every item purchased. We are able to do this by working with not-for-profit partners like Trees for the Future, Eden Reforestation, and many others. Our partn…
Updated 4 months ago by Shawn McIntyre
We guarantee that all your trees will be planted within six months of your purchase! At the end of every three months, we compile the number of trees planted and distribute them among the countries w…
The issue of invasive species is something we deal with very carefully. We primarily use species that are already naturalized in an area or are native to the area, but, as many of our projects involv…
This depends entirely on the species that is planted, where it's planted, and if the tree is in a good mood or not! You can learn more about the types of trees planted in each area by visiting our pl…
Many of the trees initially planted are, in fact, designed to be cut back periodically, as these are species that coppice (grow back vigorously after harvesting) time and again. These trees meet the…
Trees are quite valuable, though the value varies from place to place and by the types of trees planted. While trees can provide many useful products, such as fuelwood, fodder, fruits, fertilizers, o…
Wages will vary based on the project nation, the economy, and their actual position with us. For example, managers will make more than seasonal workers, who are hired part-time to help with the incre…
No. Unfortunately we cannot send trees out to individuals, as our fulfillment center does not have the proper cold storage required to house and tend to trees kept in inventory.
Although we do have help from volunteers/pro-tree planters for some of our planting projects within Canada and the US, we do not typically recruit the volunteers/planters directly as this is facilita…
We love the idea of planting trees without selling clothes but that model simply isn't sustainable. It costs money to plant trees and to hire people in developing areas to help with planting. As this…
By planting trees, you are helping us revitalize and protect our environment. Our program brings more benefits to the people of threatened lands - and to the environment we share with them - than any…
